# Messaging Guide (OTT Channels)

> **Source**: [SMS-Magic](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels)
>
> <p>Know Everything about WhatsApp, Facebook &amp; LINE Channel</p>

## Browse Collection

1. [How to Activate WhatsApp Business Account?](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/EoJ27L8CIKQ-how-to-activate-whatsapp-business-account.md) (Article)
2. [Understanding LINE Messaging](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/PwJPomHbV2U-understanding-line-messaging.md) (Article)
3. [Facebook Messaging](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/FJufaU6vH70-facebook-messaging.md) (Article)
4. [Use of Facebook Messaging](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/J7I7wQIR234-use-of-facebook-messaging.md) (Article)
5. [Understanding Facebook Messaging](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/hYsmf7yj9eU-understanding-facebook-messaging.md) (Article)
6. [Supported Messages Types on Facebook](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/RiMHwXzD0bk-supported-messages-types-on-facebook.md) (Article)
7. [Interactive, Automated & Bulk Messaging on Facebook](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/Gnbw9nMi12Q-interactive-automated-bulk-messaging-on-facebook.md) (Article)
8. [Instagram Overview](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/QWog3Fnvhz8-instagram-overview.md) (Article)
9. [RCS Overview](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/rcs-overview.md) (Article)
10. [WhatsApp Channel Overview](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/KQkVMV4xcvE-whatsapp-channel-overview.md) (Article)
11. [Enable RCS in SMS Magic](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/3tTFqD42gjI-enable-rcs-in-sms-magic.md) (Article)
12. [Getting the Sender ID configured with SMS-Magic Account](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/l6O563LcCw0-getting-the-sender-id-configured-with-sms-magic-account.md) (Article)
13. [Enable Instagram in SMS Magic](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/sk13Ui06qDA-enable-instagram-in-sms-magic.md) (Article)
14. [WhatsApp Cloud API - Overview](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/xFHjYbKcAWA-whatsapp-cloud-api-overview.md) (Article)
15. [Enabling the LINE Messaging API](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/DU8xSzE4VJw-enabling-the-line-messaging-api.md) (Article)
16. [WhatsApp Cloud API - Setup](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/BMoPP0zQ3Ps-whatsapp-cloud-api-setup.md) (Article)
17. [Reaching out to customers on LINE](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/3P00a99j5ak-reaching-out-to-customers-on-line.md) (Article)
18. [Messaging Limits](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/sc3MFV86zUM-messaging-limits.md) (Article)
19. [LINE Tagged Sender IDs, Templates, and Messages](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/yGYSuVmW5xI-line-tagged-sender-ids-templates-and-messages.md) (Article)
20. [Creating a LINE Official Account](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/a5QZdEcnqZI-creating-a-line-official-account.md) (Article)
21. [Supported Message Types](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/1fFabd7Mt0Q-supported-message-types.md) (Article)
22. [LINE Official Account Premium ID](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/h231t6Ifn1M-line-official-account-premium-id.md) (Article)
23. [Get started with WhatsApp Number](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/sDYb0lWy924-get-started-with-whatsapp-number.md) (Article)
24. [Interactive, Automated Bulk Messaging via LINE Messaging](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/DJkr3uEY5Ik-interactive-automated-bulk-messaging-via-line-messaging.md) (Article)
25. [Quality Rating and Status](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/1abYKxxhoj0-quality-rating-and-status.md) (Article)
26. [Creating LINE Templates in the SMS-Magic Converse app](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/J4zQTi42G58-creating-line-templates-in-the-sms-magic-converse-app.md) (Article)
27. [Compliance with WhatsApp Messaging](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/nlmZNbe9SU4-compliance-with-whatsapp-messaging.md) (Article)
28. [Compliance with LINE Messaging](https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/MMl3Uz5iWUo-compliance-with-line-messaging.md) (Article)

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# ARTICLE: Supported Message Types

## METADATA

- id: 6IrOtJiToG1i3Lvyq31Z9Q
- type: article
- source: SMS-Magic
- content_url: https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels/1fFabd7Mt0Q-supported-message-types

- collection_url: https://docs.sms-magic.com/3gRa19kt0b4-messaging-guide-ott-channels

## CONTENT

### Supported Message Types

- **Text Messages **- These include text templates and free text messages that you can send to any recipient as a part of WhatsApp “session messages” i.e. these messages can get delivered only if the recipient is falling inside a 24 hr active window.
- **Media Messages **– These include media messages that you can send to any recipient as a part of WhatsApp “session messages” i.e. these messages can get delivered only if the recipient is falling inside a 24 hr active window. Supported media messages include Images, Videos, Audio, Document files with a maximum size of 2.5MB.
- **MTM Templates **- These are registered and approved text and media templates. Media messages can include Images, Videos, PDF documents, or Location. Businesses must use an MTM template if more than 24 hours have elapsed since their recipient last responded to them. These messages can also be sent if the recipient is falling inside the 24hr active window. 

### Support with SMS-Magic Product 

- For Salesforce, only text registered templates are supported.
- For Zoho text and media registered templates are supported.
- For SMS-Magic Web Portal text and media registered templates are supported.