# SMS Magic Converse for Salesforce Experience Cloud

> **Source**: [SMS-Magic](https://docs.sms-magic.com/dIlvONlqH64-sms-magic-converse-for-salesforce-experience-cloud)
>
> <p>The article covers integrating SMS Magic with Salesforce Experience Cloud, enhancing community engagement and communication. It explains setup, benefits, and applications within different community types, empowering users to optimize interactions.</p>

## Browse Collection

1. [Overview](https://docs.sms-magic.com/dIlvONlqH64-sms-magic-converse-for-salesforce-experience-cloud/ro51dAzi1LA-overview.md) (Article)
2. [Empower your teams with Experience Cloud](https://docs.sms-magic.com/dIlvONlqH64-sms-magic-converse-for-salesforce-experience-cloud/JvpX95Myoe0-empower-your-teams-with-experience-cloud.md) (Article)
3. [Converse Templates](https://docs.sms-magic.com/dIlvONlqH64-sms-magic-converse-for-salesforce-experience-cloud/lpDptjkykhk-converse-templates.md) (Article)
4. [Converse Desk](https://docs.sms-magic.com/dIlvONlqH64-sms-magic-converse-for-salesforce-experience-cloud/yQxZgzm6KL0-converse-desk.md) (Article)
5. [Bulk SMS Component](https://docs.sms-magic.com/dIlvONlqH64-sms-magic-converse-for-salesforce-experience-cloud/SZ9VURQp1nk-bulk-sms-component.md) (Article)
6. [Campaign Manager](https://docs.sms-magic.com/dIlvONlqH64-sms-magic-converse-for-salesforce-experience-cloud/M1f6kL8msOo-campaign-manager.md) (Article)
7. [Understanding Experience Cloud](https://docs.sms-magic.com/dIlvONlqH64-sms-magic-converse-for-salesforce-experience-cloud/D5BRLkGhCkg-understanding-experience-cloud.md) (Article)
8. [Types of Salesforce Communities](https://docs.sms-magic.com/dIlvONlqH64-sms-magic-converse-for-salesforce-experience-cloud/RgoA8hM84gk-types-of-salesforce-communities.md) (Article)

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# ARTICLE: Types of Salesforce Communities

## METADATA

- id: 800si9mWsyiYOFtOZW2ugg
- type: article
- source: SMS-Magic
- content_url: https://docs.sms-magic.com/dIlvONlqH64-sms-magic-converse-for-salesforce-experience-cloud/RgoA8hM84gk-types-of-salesforce-communities

- collection_url: https://docs.sms-magic.com/dIlvONlqH64-sms-magic-converse-for-salesforce-experience-cloud

## CONTENT

## Customer Community

A customer community is a self-service portal offering support and feedback such as FAQs, documentation, articles, and discussions with other customers using a Salesforce Success Community. This helps organizations to share relevant information, increase engagement, and create an enhanced customer experience.

For example, consider an insurance provider who may create a community for their customers to get policy details, check payment dates, download receipts, pay a premium, buy a new policy, raise a claim or seek out customer support for questions, etc.

## Partner Community

A partner community is an information hub especially for B2B organizations that enables resellers and sales teams to access required data and collaborate in real-time to win more deals. Here, partners can swiftly manage their business, get the required business support, learn best practices, and collaborate with Salesforce employees in a secure environment.

Some businesses use a partner community to accept and qualify leads, track revenue and manage cases. For example, consider a recruitment firm that could create a partner community for companies for recruitment. The community would provide companies an ability to create or close job openings, track the progress, schedule interviews, etc.

## Employee Community

An employee community is a portal especially for HR and IT information, allowing them to connect with each other, offering them a single space for training material, shared files, schedules, searchable knowledge databases, project management, and organizational announcements or documentation.