# SMS Magic - Standalone

> **Source**: [SMS-Magic](https://docs.sms-magic.com/sms-magic-standalone)
>
> <p>SMS-Magic Web Portal is a standalone Software as a Service (SaaS) solution. This also serves as entry point for onboarding of salesforce &amp; Zoho customers.</p>

## Browse Collection

1. [Overview Messaging Services](https://docs.sms-magic.com/sms-magic-standalone/Okz0WTkf8m8-overview-messaging-services.md) (Article)
2. [Overview - Conversations](https://docs.sms-magic.com/sms-magic-standalone/1JIDa0VFoqg-overview-conversations.md) (Article)
3. [Accounts](https://docs.sms-magic.com/sms-magic-standalone/accounts.md) (Article)
4. [Url shortening](https://docs.sms-magic.com/sms-magic-standalone/qwsWNqyfi88-url-shortening.md) (Article)
5. [Overview - Contact Management](https://docs.sms-magic.com/sms-magic-standalone/oQriEyrOcUo-overview-contact-management.md) (Article)
6. [Create a New Campaign](https://docs.sms-magic.com/sms-magic-standalone/24BcWYEn9YA-create-a-new-campaign.md) (Article)
7. [Message History Overview](https://docs.sms-magic.com/sms-magic-standalone/cy1Jc8oFXM8-message-history-overview.md) (Article)
8. [Messaging dashboard](https://docs.sms-magic.com/sms-magic-standalone/bcOs3EMY5ds-messaging-dashboard.md) (Article)
9. [Sign Up using Email](https://docs.sms-magic.com/sms-magic-standalone/sign-up-using-email.md) (Article)
10. [Getting Started with Conversive Buttons](https://docs.sms-magic.com/sms-magic-standalone/wL1oASvC3i8-getting-started-with-conversive-buttons.md) (Article)
11. [Overview - Campaign](https://docs.sms-magic.com/sms-magic-standalone/TwoM7MSPpt4-overview-campaign.md) (Article)
12. [Setup Business Hours Compliance](https://docs.sms-magic.com/sms-magic-standalone/setup-business-hours-compliance.md) (Article)
13. [SMS-Magic Web Portal Overview](https://docs.sms-magic.com/sms-magic-standalone/sms-magic-web-portal-overview.md) (Article)
14. [FAQ Bot](https://docs.sms-magic.com/sms-magic-standalone/6ReFmf74mPA-faq-bot.md) (Article)
15. [User Management](https://docs.sms-magic.com/sms-magic-standalone/user-management.md) (Article)
16. [Sign In Using Email](https://docs.sms-magic.com/sms-magic-standalone/sign-in-using-email.md) (Article)
17. [Contact Lists](https://docs.sms-magic.com/sms-magic-standalone/ryJSHxTscWU-contact-lists.md) (Article)
18. [Creating Conversive Buttons](https://docs.sms-magic.com/sms-magic-standalone/9Xi2T1Pylh8-creating-conversive-buttons.md) (Article)
19. [Setup Consent Management
](https://docs.sms-magic.com/sms-magic-standalone/KL26A5kIfbw-setup-consent-management.md) (Article)
20. [Configuration - URL shortening](https://docs.sms-magic.com/sms-magic-standalone/SaB8uMqITic-configuration-url-shortening.md) (Article)
21. [Coverage](https://docs.sms-magic.com/sms-magic-standalone/coverage.md) (Article)
22. [Initiate a New Conversation](https://docs.sms-magic.com/sms-magic-standalone/2OwhiWfBlMk-initiate-a-new-conversation.md) (Article)
23. [Message Delivery Analytics Dashboard](https://docs.sms-magic.com/sms-magic-standalone/se9n7CPiyHw-message-delivery-analytics-dashboard.md) (Article)
24. [Message Template Management](https://docs.sms-magic.com/sms-magic-standalone/WbJa7mykdyY-message-template-management.md) (Article)
25. [Setup HIPAA Compliance](https://docs.sms-magic.com/sms-magic-standalone/setup-hipaa-compliance.md) (Article)
26. [Download Message History Reports](https://docs.sms-magic.com/sms-magic-standalone/IjYR8hnO4ak-download-message-history-reports.md) (Article)
27. [Inbox](https://docs.sms-magic.com/sms-magic-standalone/Sa6A6qStKLg-inbox.md) (Article)
28. [Shortened Links](https://docs.sms-magic.com/sms-magic-standalone/OrBJZx85Vrc-shortened-links.md) (Article)
29. [Sign In using Single Sign-On (SSO)](https://docs.sms-magic.com/sms-magic-standalone/sign-in-using-single-sign-on-sso.md) (Article)
30. [Contacts Manager](https://docs.sms-magic.com/sms-magic-standalone/TEztQRFW9io-contacts-manager.md) (Article)
31. [Integrating Conversive Button with your Website](https://docs.sms-magic.com/sms-magic-standalone/VoxLa9aFVzs-integrating-conversive-button-with-your-website.md) (Article)
32. [Data Centers](https://docs.sms-magic.com/sms-magic-standalone/data-centers.md) (Article)
33. [Configure Viewing Rights for Standard User](https://docs.sms-magic.com/sms-magic-standalone/configure-viewing-rights-for-standard-user.md) (Article)
34. [Setup Outbound and Inbound Sender IDs](https://docs.sms-magic.com/sms-magic-standalone/setup-outbound-and-inbound-sender-ids.md) (Article)
35. [Create Message Template](https://docs.sms-magic.com/sms-magic-standalone/mh9LTZNYo7E-create-message-template.md) (Article)
36. [Alerts and Subscription Management](https://docs.sms-magic.com/sms-magic-standalone/vzEwhcK4ldo-alerts-and-subscription-management.md) (Article)
37. [Sent Messages](https://docs.sms-magic.com/sms-magic-standalone/sent-messages.md) (Article)
38. [Deleting a Shortened URL](https://docs.sms-magic.com/sms-magic-standalone/bejCqr75oak-deleting-a-shortened-url.md) (Article)
39. [Sign In Using Salesforce CRM](https://docs.sms-magic.com/sms-magic-standalone/sign-up-sign-in-using-salesforce-crm.md) (Article)
40. [Register 10DLC A2P](https://docs.sms-magic.com/sms-magic-standalone/QpawRUypMcQ-register-10dlc-a2p.md) (Article)
41. [Manage your Sender IDs](https://docs.sms-magic.com/sms-magic-standalone/0Zd2JtOcruU-manage-your-sender-ids.md) (Article)
42. [Manage Access](https://docs.sms-magic.com/sms-magic-standalone/manage-access.md) (Article)
43. [Automating Conversations with Conversation flow](https://docs.sms-magic.com/sms-magic-standalone/pXwYDO2DfQI-automating-conversations-with-conversation-flow.md) (Article)
44. [Capturing Basic consumer info & syncing with CRM](https://docs.sms-magic.com/sms-magic-standalone/xJVdzBH0Zpg-capturing-basic-consumer-info-syncing-with-crm.md) (Article)
45. [Email Notification on Inbound Messages](https://docs.sms-magic.com/sms-magic-standalone/Ceq1Jqwejk4-email-notification-on-inbound-messages.md) (Article)
46. [Sign In Using Zoho CRM](https://docs.sms-magic.com/sms-magic-standalone/sign-in-using-zoho-crm.md) (Article)
47. [Change your Password](https://docs.sms-magic.com/sms-magic-standalone/change-your-password.md) (Article)
48. [Managing Conversations & Responses](https://docs.sms-magic.com/sms-magic-standalone/g119eTAOSes-managing-conversations-responses.md) (Article)
49. [Sign In Using Google+ or Facebook Account](https://docs.sms-magic.com/sms-magic-standalone/sign-in-using-google-or-facebook-account.md) (Article)
50. [Manage Conversations](https://docs.sms-magic.com/sms-magic-standalone/Ox4DoK74v6o-manage-conversations.md) (Article)
51. [Setup Multi-Channel Integrations](https://docs.sms-magic.com/sms-magic-standalone/setup-multi-channel-integrations.md) (Article)
52. [Alert and Subscription Management](https://docs.sms-magic.com/sms-magic-standalone/xU2cdRS8uAQ-alert-and-subscription-management.md) (Article)
53. [Account Activity](https://docs.sms-magic.com/sms-magic-standalone/account-activity.md) (Article)

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# ARTICLE: Overview - Conversations

## METADATA

- id: Xr7ZAgkbzsxzM4Vmq8lQLQ
- type: article
- source: SMS-Magic
- content_url: https://docs.sms-magic.com/sms-magic-standalone/1JIDa0VFoqg-overview-conversations

- collection_url: https://docs.sms-magic.com/sms-magic-standalone

## CONTENT

Conversation is an interactive communication between two or more people. It is a thread of messages between customers and agents. It is important to track these messages  to monitor and streamline the customer relationship journey of your business.

Converse Desk provides you  an intuitive, easy-to-use interface. It features a familiar Inbox style, making it simple for users to begin messaging with little or no training. The Converse Desk also features intelligence that guides users to effectively manage and respond to any volume of messaging conversations.

You can send SMS and WhatsApp messages over Converse Desk.You can identify SMS and WhatsApp Conversations easily via the SMS and WhatsApp icons as seen in the screenshot below.

*[Image]*