# Getting Started with SMS Magic

> **Source**: [SMS-Magic](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic)
>
> <p>This section will help you get started with sms-magic quickly. Various documents &amp; videos in section will help you understand What &amp; Why of SMS Magic product &amp; offerings.</p>

## Browse Collection

1. [SMS Magic Converse for Salesforce](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/mnLiZhm3VLU-sms-magic-converse-for-salesforce.md) (Article)
2. [An Introduction](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/0D895PpXkjE-an-introduction.md) (Article)
3. [Take a Quick SMS-Magic Trial!](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/aiubiK76UUU-take-a-quick-sms-magic-trial.md) (Article)
4. [Glossary](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/KgU7ulArrmc-glossary.md) (Article)
5. [SMS Magic for Zoho Suite](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/m69IHINl0r8-sms-magic-for-zoho-suite.md) (Article)
6. [SMS Magic for Non-CRM Users](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/LYaMyW6JeFM-sms-magic-for-non-crm-users.md) (Article)
7. [Why SMS Magic?](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/6pW8ig44KJw-why-sms-magic.md) (Article)
8. [Industries](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/qE4aEwdcuAg-industries.md) (Article)
9. [SMS Magic Mobile App](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/TO4VPLcEluc-sms-magic-mobile-app.md) (Article)
10. [SMS Magic Platform Explained](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/8xtrfREmSm4-sms-magic-platform-explained.md) (Article)
11. [Pricing Explained](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/NPhfw3tyKZ4-pricing-explained.md) (Article)

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# ARTICLE: SMS Magic for Zoho Suite

## METADATA

- id: 99166vE8Wu22Qr77ta4K8g
- type: article
- source: SMS-Magic
- content_url: https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/m69IHINl0r8-sms-magic-for-zoho-suite

- collection_url: https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic

## CONTENT

SMS-Magic for Zoho CRM: Feature Overview

### Account Information

- **Management**: Access and update your SMS-Magic account details and billing information seamlessly.

User Management and Licensing

- **User Assignment**: Flexibly assign users to specific virtual phone numbers.

- **License Management**: Simplify the process of managing user licenses and access rights.

### Multi-channel Text & Media Templates

- **Customization**: Tailor multi-channel text and media templates to meet specific business needs for quick responses.

- **Integration**: Link templates with Zoho CRM modules like Leads and Contacts for better engagement.

- **Personalization**: Utilize merge fields from associated Zoho CRM modules to customize templates.

### Converse Desk

- **Unified Conversations**: Aggregate all messaging conversations in one location for efficient management.

- **Conversation Management**: Sort, filter, and drill down into conversations for detailed insights and focus.

- **Assignment Flexibility**: Easily assign or reassign conversations to ensure continuous customer engagement.

### Bulk Messaging to Zoho CRM Records

- **Targeted Messaging**: Send bulk messages to selected CRM records or custom list views tailored to your target audience.

- **Channel Versatility**: Dispatch personalized messages via SMS, MMS, and WhatsApp with ease.

### Campaign Manager

- **Bulk Personalized Messaging**: Execute marketing campaigns by sending personalized messages to targeted audience groups.

- **Scheduling**: Optimize engagement by sending messages immediately or scheduling them for later.

### Compliance

- **Consent Management**: Manually manage opt-in and opt-out consents and define keywords for handset consent management.

- **Business Hours Setting**: Configure messaging hours according to your organization's operational hours.

### Incoming Notifications

- **Real-Time Alerts**: Receive instant notifications in Zoho CRM for incoming messages, enhancing lead engagement through timely responses.

### Webhook Automation

- **Automation Setup**: Implement webhook automations in Zoho CRM for tasks like sending welcome messages, birthday wishes, and meeting reminders.

- **Customization**: Generate personalized webhook XML for diverse automation setups.

### Delivery Dashboard

- **Tracking and Alerts**: Gain comprehensive tracking control with alerts for delivery issues to ensure messaging continuity.

- **Analytics**: Access delivery analytics, monitor message counts, delivery rates, and SMS credit usage, and analyze delivery errors.

### Message History

- **Detailed Reporting**: Obtain a thorough message history report within your CRM, including sent and delivery statuses.

- **Workflow Integration**: Leverage message history to create workflow automations for incoming or outgoing messages, enhancing lead and contact management.

This structured overview provides a concise summary of SMS-Magic's integration features with Zoho CRM, offering comprehensive tools for efficient communication and engagement with customers through personalized messaging and automation.