# Getting Started with SMS Magic > **Source**: [SMS-Magic](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic) > >

This section will help you get started with sms-magic quickly. Various documents & videos in section will help you understand What & Why of SMS Magic product & offerings.

## Browse Collection 1. [SMS Magic Converse for Salesforce](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/mnLiZhm3VLU-sms-magic-converse-for-salesforce.md) (Article) 2. [An Introduction](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/0D895PpXkjE-an-introduction.md) (Article) 3. [Take a Quick SMS-Magic Trial!](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/aiubiK76UUU-take-a-quick-sms-magic-trial.md) (Article) 4. [Glossary](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/KgU7ulArrmc-glossary.md) (Article) 5. [SMS Magic for Zoho Suite](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/m69IHINl0r8-sms-magic-for-zoho-suite.md) (Article) 6. [SMS Magic for Non-CRM Users](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/LYaMyW6JeFM-sms-magic-for-non-crm-users.md) (Article) 7. [Why SMS Magic?](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/6pW8ig44KJw-why-sms-magic.md) (Article) 8. [Industries](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/qE4aEwdcuAg-industries.md) (Article) 9. [SMS Magic Mobile App](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/TO4VPLcEluc-sms-magic-mobile-app.md) (Article) 10. [SMS Magic Platform Explained](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/8xtrfREmSm4-sms-magic-platform-explained.md) (Article) 11. [Pricing Explained](https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/NPhfw3tyKZ4-pricing-explained.md) (Article) --- # ARTICLE: SMS Magic Converse for Salesforce ## METADATA - id: X2qtstArOSIVVZxr99HnsQ - type: article - source: SMS-Magic - content_url: https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic/mnLiZhm3VLU-sms-magic-converse-for-salesforce - collection_url: https://docs.sms-magic.com/wjXwKHXY5l0-getting-started-with-sms-magic ## CONTENT ### Introduction The SMS-Magic integration with Salesforce offers a comprehensive set of features designed to enhance communication and engagement with customers through SMS and other messaging channels. **Key features include:** -**Native app **- Salesforce app is a native application, It is a managed package with custom objects residing in salesforce platform, this gives you various options to customers to write their own custom configuration. **-Salesforce Admin Friendly**: Designed with Salesforce administrators in mind, SMS-Magic provides an easy-to-use setup wizard, a permission sets based security model, and auto-generation of configurations to streamline the integration process. - **Converse Desk for Powerful Conversations**: Supports MMS and Unicode across all messaging features and channels like SMS, WhatsApp, and Facebook. It includes functionalities for sending templates, free text messages, MMS, Unicodes, and emojis. The desk facilitates managing 1-1 conversations with features to filter conversations based on various criteria, assign conversations, and view related conversations. - **Converse Templates**: Enables users to create multiple pre-saved replies with channel tagging for use in interactive, bulk, and automation workflows. It also supports cross-object SMS messaging using templates with merge fields. - **Buttons and Configurable Messaging Components**: Includes buttons for sending single and bulk SMS from record detail and search layouts, respectively. A Conversation View Component can be configured on the record detail page layout to manage conversations specific to that record. - **Related List and Lightning Utility**: Supports SMS history as a related list on record page layouts and includes a Lightning Utility and Classic sidebar Conversation View to manage incoming messages and conversations. - **Run SMS Campaign with Salesforce Campaigns Object & Any object**: This feature integrates with Salesforce's Campaigns object, allowing users to trigger campaigns by manually adding records to the campaign. In addition to running messaging campaigns from salesforce campaign object, SMS Magic offers advanced utilities to run campaigns from Reports & List views. it can allow businesses to send more than 50K messages in one campaign. It has abilities of Scheduling, recurring scheduling, slow campaigns. - **Automated Messaging and Bulk Messaging**: Supports automated messaging from Process Builder & Workflow and bulk campaigns using the Converse Bulk feature, with analytics on message delivery. - **Multichannel Compliance**: Ensures compliance with various regulations like TCPA, GDPR, CASL, CCPA, etc., through consent database configurations, consent management, audit history, and double opt-in functionalities. - **Integration with Marketing Cloud and Omni Channel**: Enables sending automated messages through Salesforce Marketing Cloud and routing incoming messages/conversations to specific agents in real-time using Omni Channel. - **Messaging on Salesforce Communities**: Supports Converse Desk feature and template creation in community UI, with bulk messaging available out of the box post-Summer 2021 update. - **Notification on Email and Email To Text**: Allows configuration for email notifications upon receiving new messages and replying to email notifications as text messages. - **Business Hours Configuration**: Enables message sending based on configured business hours or country-specific timings. - **Messaging on WhatsApp and Facebook**: Facilitates messaging over popular channels like WhatsApp and Facebook with features for sending text templates, free text messages, MMS, Unicodes, and emojis. - **Native Analytics Dashboards**: Provides dashboards for message delivery, compliance, and agent productivity, offering insights into messaging activities and compliance status. - **URL Shortening and Tracking**: Allows for URL shortening and tracking of clicks, providing insights such as click time, country, browser, and device type. - **Multimedia Files Handling via Salesforce Storage**: Options are available to choose between SMS Magic default storage or Salesforce storage for storing inbound and outbound multimedia files. Multimedia files are automatically associated with records, reducing manual effort. These features collectively make SMS-Magic a powerful tool for Salesforce users to engage with their customers effectively through personalized and compliant messaging campaigns across multiple channels.