Introduction
Dialpad, a cloud-based phone system designed for modern businesses, offers features such as call recording, call management, integration, and analytics to enhance customer experience and satisfaction.
By integrating your Dialpad numbers with SMS-Magic, you will be able to enhance customer communication by combining multi/omni channel capabilities with efficient call management. This integration enables enhanced communication through combined calling and messaging features within your business operations. You can integrate your Dialpad numbers with SMS-Magic and experience seamless conversations with your customers.
Notes:
Please note that the ability to message with your Dialpad numbers via SMS-Magic is only available in select countries:
a)The USA Region- U.S, Canada,
b)The EU Region-UK and France,
c)The APAC Region- Australia
Once the numbers are connected, customers must contact the Dialpad CSM to update the messaging provider to SMS-Magic from the Dialpad admin portal.
It's important to note that only SMS messages are supported on Dialpad numbers at this time. While MMS is not currently supported, it is on the roadmap for the future, and we will provide updates as they become available.
For Existing SMS-Magic customers:
If you are an existing customer, use the Login option to sign in
If you are a new customer, click Try if For Free to sign up
You will be redirected to the SMS-Magic login page
Sign in to continue
1. Once you log in, go to the Integrations page and look for the Dialpad option, as shown in the image below:
Note:
If you are not able to locate the option, please reach out to your CSM for further assistance
2. Once you click on Dialpad tile, you will land on the sms magic integrations page:
Click on the Connect button. You will be asked to enter your Dialpad credentials.
Authorize SMS-Magic with Dialpad
You will be redirected to Dialpad Login Page
You will be asked to Allow smsmagic to access your dialpad account.
You will be redirected to the list of available numbers which you can use for messaging:
Once you click save the numbers will be added.
Once you see that the numbers are added, you need to get in touch with your CSM at Dialpad to update them about enabling messaging via SMS-Magic. This is currently done manually, however, in the future, it will be enabled via the Screen Magic interface. Also note that, once you add or delete numbers within the Dialpad integration, you need to manually click ‘Resync’ to update the numbers list in SMS-Magic. This will make sure that your numbers list in SMS-Magic will always be up to date and consistent between Dialpad and SMS-Magic.
Use these numbers to send one-to-one messages, and bulk messages, and to set up automation using SMS-Magic.
