SMS-Magic Converse Integration with Salesforce OmniChannel
The article outlines integrating OmniChannel with SMS-Magic for real-time user message routing. It covers creating queues, enabling Omni-Channel, setting up service channels, routing configurations, and associating agents.
Omnichannel Case Management - Video Guide
08:07 mins
Updated on Aug 27, 2024
The video outlines integrating OmniChannel with SMS-Magic for real-time user message routing. It covers creating Cases, enabling Omni-Channel, setting up service channels, routing configurations, and associating agents.