Enable Login Access to SMS-Magic Support

Providing Access to Support Team

In order to help a customer with a query, concern, or request, SMS-Magic has created a need where customers may provide access to the customer support staff. This is necessary so that SMS-Magic support may connect to the programme, diagnose, and repair problems using the privileges provided. With this feature, customers may provide access to the support team with full access or partial access, and once the access is granted it will expire after 7 days until renewed.

Initially, the admin enables access for 7 days only, after which the access will be disabled automatically. Admin can choose what kind of access has to be given to the SMS-Magic support team. 

If limited access is enabled, it will exclude PII (Personally identifiable information) about your customers and prospects. If full access is enabled, it will include the PII (Personally identifiable information) about your customers and prospects 

The PII pages include the message history, contacts, campaigns, and the Converse Desk.

Configure Custom Inactivity Logout Duration

Automatic Logout: Our system is designed to enhance security by automatically logging users out after 30 minutes of inactivity by default. This measure ensures the protection of your account and sensitive information.

Resuming Your Session: Should you find yourself logged out from SMS-Magic due to inactivity, simply log in again to resume your session and continue your tasks uninterrupted.

Note: If you opt not to specify a custom time limit, the system will automatically set the session timeout to 30 minutes.

Adjusting Session Duration: To customize the maximum duration allowed for staying logged in during session inactivity, follow these steps:

• Click on the "Edit" button.

• You will be able to see a dropdown where you can set the desired time limit.

• After setting your preferred duration, click on "Save."

• The setting will be saved at the account level, affecting all users in account.