1. Introduction

Welcome to the User Guide for managing phone numbers in your SMS-Magic and Aircall integration. This guide will help you add and remove phone numbers seamlessly within your existing setup, ensuring a smooth communication experience.

2. Adding Phone Numbers

• Login to Aircall Dashboard:

  • Open your web browser and navigate to the Aircall login page.

  • Enter your login credentials and access your Aircall dashboard.

• Navigate to Integrations and API:

  • In the Aircall dashboard, go to the 'Integrations and API' section.

  • Here, you will see the integrations already available.

• Add a New Number:

  • Select the specific SMS-Magic instance you are using.

  • Click on 'Add Number'.

• Choose the phone number you wish to add and click 'Add'.

• Resync Numbers in SMS-Magic:

  • Log in to your SMS-Magic account.

  • Go to the 'Integrations' page.

  • Find the Aircall integration section.

  • Click on the 'Resync' option to refresh the list of numbers. The newly added number will appear, and any removed numbers will be updated.

• Map SMS-Magic as Messaging Provider:

  • Contact your Aircall Customer Success Manager (CSM) to map SMS-Magic as the messaging provider for the new number.

  • This ensures that messaging will work using the newly added number.

3. Removing Phone Numbers

• Login to Aircall Dashboard:

  • Access your Aircall account through the login page.

• Navigate to Integrations and API:

  • Go to 'Integrations and API'.

  • Select the specific SMS-Magic instance you are using.

• Remove the Number:

  • Identify the phone number you wish to remove.

  • Click on 'Remove Number' and confirm the action.

• Resync Numbers in SMS-Magic:

  • Log in to your SMS-Magic account.

  • Go to the 'Integrations' page.

  • Find the Aircall integration section.

  • Click on the 'Resync' option to refresh the list of numbers. The removed number will no longer appear.