Toll-Free Message Verification

Verified Toll-Free Messaging simply means that your business and use case has been reviewed in advance of sending traffic via Toll-Free.

Brands have received carrier approval for messaging via Toll-Free numbers to the US/Canada. This verification process is free of cost.

To begin the process, complete the attached form. Be sure to include all required information. Omitting information will result in delays in processing your verification. Once the brand has completed the form, submit it via a support ticket. Please include “Toll-Free Verification for (your business name or number)” in the ticket subject line.

The form linked above includes the following fields. All of this information is required to verify traffic for your Toll-Free number:

• Business Name

• Company Website

• Business Address

• Compliance Contact (someone at your business who can respond to compliance questions if they arise)

• Expected Monthly Message Volume

• Toll-Free numbers to be verified

• Use Case / Description of the Use Case

• Production Message Content (samples that reflect the type of messages you will be sending)

• Opt-in Description (how do your recipients provide consent to receive messages?)

• Opt-in details (link to, image of, or scanned copy of opt-in page or process)

Please let me know if you have any questions.  If you would like to verify numbers in bulk that share the same use case please also let us know as there is a slightly different process.

I use many Toll-Free numbers. How can I verify in bulk?

If you need to complete verification for a large number of 8xxx, for example as an ISV with clients using different Toll-Free numbers, please fill the attached template with the required information for multiple numbers.

For existing customers, the timeline is 30th Sept 2022. For new 8xxx numbers, the process is already active. Number will be assigned based on approval
Note: if there is unregistered traffic on the 8xxx numbers then there is a penalty on every message sent plus the blocking of the traffic 

It can take up to 15 business days for your registration to be processed after it is submitted.

Update September 19, 2022:

Effective October 1, 2022, mobile carriers will apply the following industry-wide thresholds for messaging sent over any unregistered toll-free number:

Daily limit: 2,000 messages
Weekly limit: 12,000 messages
Monthly limit: 25,000 messages

We strongly encourage you to complete your registration as soon as possible. These limits are subject to decreases over time as carriers continue to restrict unregistered traffic.