You can add your Facebook templates and can also tag them against the message tag in order to send messages using those templates outside the standard 24-hour window. You can check detailed information on creating Facebook templates in further sections. Please contact care@screen-magic.com if you need any help.
We will be tagging your existing templates with all channels so that you need not have to perform any additional steps to use them for Facebook messaging.
You can get your Facebook page Integration ID which acts as a Sender ID configured with your account with the help of a support team. Once configured, you will be able to see it in the ‘Sender ID & Assignment section’ under converse settings in SMS-Magic converse.
Once any user initiates communication with your business page, the message will get synced to your salesforce org in the SMS History object and in the converse desk UI along with the recipient’s PSID i.e Page Scoped ID or Subscriber ID.
You can now send your first Facebook Message to this recipient using your page integration ID as Sender ID and recipient ID as PSID. The message will be delivered to the subscriber as a message sent from your business page which is connected with SMS-Magic.
SMS-Magic Converse Integration with Litify
The SMS-Magic Converse Guide equips admins with setup and configuration steps. This guide also has content for users to use SMS-Magic.
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- Workspace Overview
- Litify Configuration Use Cases
- Pick & Choose - Additional configurations
- Connect Production Accounts from Workspace
- Connect Salesforce Sandbox from Workspace
- Upgrade Package Version From Workspace
- Transferring Credits: Move and Manage Your Messaging Credits
- Number Transfer: Move and Manage Your Sender IDs
- Configure Run SMS Campaign Button in Classic
- Add Navigation Bar
- Configure Run SMS Salesforce Campaign Lightning Steps
- Overview - Configure Converse Inbox
- Configure Converse Inbox on Classic Side Panel
- Configure Converse Inbox on Lightning Utility Bar
- Configure Custom Inbox
- Overview - Configure SMS Buttons
- Add SMS Button to Layouts
- View SMS Button on a Record Page or List
- Configure Conversations/Conversations View on Lightning
- Overview - converse desk
- Search Conversations in Converse Desk
- View Conversations using Global and Conversation Filters
- Conversations in Converse Inbox
- View Conversation Details
- Save an Unknown Number as a New Lead
- Conversation Filters
- Assign Conversations
- Mark Conversations
- Create an Internal Note
- Shared Inbox- Salesforce
- Overview - Facebook Messaging
- Creating Facebook Templates
- Understanding Facebook Messaging
- Enable Facebook Messenger for Your Business Page
- Steps to Integrate Facebook Business Page via Customer Portal
- Steps to Configure Sender ID and Message Templates in SMS-Magic Converse
- Facebook Tagged Sender ID’s, Templates & Messages
- Facebook Policy Violation Notifications
- Compliance with Facebook Messaging
- Messaging Limits
- FAQ's
Steps to Configure Sender ID and Message Templates in SMS-Magic Converse
Updated on Feb 14, 2024
