SMS-Magic is a conversational text messaging solution that integrates with popular CRM platforms like Salesforce and Zoho CRM. Businesses can use various channels such as SMS/MMS, WhatsApp, and Web Chat for these interactions.
It enables businesses to directly engage in marketing, sales, support, and customer engagement activities from their CRM environment.
SMS-Magic provides features for creating and scheduling multimedia messaging campaigns and managing and personalizing customer conversations across various channels, including text, WhatsApp, Facebook, and more.
It also offers tools to track message delivery and performance, ensuring compliance with local messaging regulations. This solution aims to deliver positive customer experiences, convert leads, and enhance overall customer satisfaction through effective SMS communication
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SMS-Magic App was launched in 2010 on Salesforce. Its parent company - Screen-Magic, was working in partnerships with various telecom providers to provide Value Added Services (VAS) for running targeted messaging campaigns in local languages as well as using SMS as a direct medium of communication for small businesses to grow the companies.
Screen-Magic is a Parent company of SMS Magic product, was founded in 2008, and has offices in the US & India. We work with global customers across many industries, including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our customers range from small and mid-size businesses to large global enterprises.
We are committed to every customer as this: We will deliver the most advanced, simple-to-use messaging platform available so you can focus on the personal touch that sets you apart from your competition.
