SMS Magic is a specially crafted conversational messaging application that works natively with CRM platforms like Salesforce and Zoho, as well as various vertical CRM and marketing automation applications.
SMS Magic Key Features:-
Robust SMS Connectivity across the Globe
SMS magic has strong connectivity with local messaging providers, which helps keep messaging prices affordable and ensures the high deliverability of messages.
Built Natively on CRM Platforms
We provide native applications on CRM platforms like Zoho & Salesforce. Sales/Service or Operations users using CRM systems can do conversations and campaigns from inside CRM. They don't have to log in to an additional system or switch between different browser windows. This increases productivity, and tasks don't get ignored.
Intuitive User Experience
SMS Magic follows same design patterns similar to native CRM platforms, It reduces time to learn our app as navigation, placement of action/activities as same as base platform. It's difficult to differentiate between our interface & CRM native interface. We auto-lookup features, and with this, message data is automatically organized under related contact/lead record pages.
Flexibility/Configurable
CRM platforms are typically implemented with custom requirements as sales & service organizations have different processes as per the nature of business. SMS Magic is compatible with different custom objects, the way mobile & customer data is stored.
Personalization
SMS Magic has crafted personalized experiences via messaging templates with merge fields. Our core logic of message template logic rendered message templates by querying data from crm for the respective customers. Interfaces can be configured as per the usage needs of the end users.
Powerful Automation Play
CRM platforms have inbuilt workflow automation modules. SMS Magic compliments platform automation capabilities by providing a seamless integration and additional capabilities that will ease out managing & controlling automated messaging.
Compliance
Handling regulatory compliance is a must-have for business messaging. SMS Magic has a robust compliance module that allows businesses to set up compliance as per their use, causes them to maintain a consent database, and puts an end-user action on it. SMS magic helps brands comply with local regulatory compliances such as 10DLC, DLT, etc.
Safe messaging
This unique spam control feature helps you control inbound & outbound message content by scanning it. It gives the ability to configure and auto-detect spam with the help of a custom AI model. It would prevent your employees from inbound spam and protect your brand by preventing any potentially harmful customer messages.
Message delivery Analytics
SMS-Magic has analytics dashboards to help businesses understand the messaging failures and take corrective measures.
Data Privacy & Security
SMS Magic is built natively; it removes the need to download data from crm & uploading into other systems. No copy of CRM data is made outside of CRM, Only messaging data goes out of CRM and stored securely in our data centers before sending it to end users. There are options to enable storage-less message processing where data stays in memory during message processing.
Bring your own providers.
SMS Magic Messaging platform has integrated multiple space providers; This provides choices to choose from multiple vendors. It removes hassles to evaluating multiple messaging vendors as we integrate; customers can choose international/native sms API providers; SMS Magic will integrate it into the other platform, removing the hassle of hiring developers, learning complex technical API documentation, and struggling with reading between the lines in the API documentation.
Customer support for SMS & CRM
SMS Magic team is known for providing a great support experience, with decade of experience in Messaging & CRM domain, SMS Magic Teams has expertise over standard & best practices of CRM as w ell messaging ecosystem. Customer support is operational 24x5 and provided via email/video meetings. Support includes onboarding customers via customization support, training & resolving ongoing queries.
Messaging Ecosystem Explained
