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SMS-Magic Converse Salesforce App

The SMS-Magic Converse Guide equips admins with setup and configuration steps, This guide also has content for users to use sms-magic.

Failed Campaigns

Whenever a campaign fails due to any reason such as configuration issue, processing of list view or report gets failed, etc., the status of the campaign will get updated as ‘Failed’.

Along with the status being updated as failed, on hover of the info icon, the user can get to know the details about when the campaign was executed along with the reason because of which the campaign got failed.

Email Notification on Campaign Failure

If your admin has enabled ‘Email notification on campaign failure’ then the user initiating the campaign will receive an email notification once campaign execution is failed. Users can refer to the ‘Failure reason’ and ‘steps to rectify’ to re-configure and rerun the campaign again to avoid failure.

Here’s the list of reasons that you can see along with the remedies.

Failure Reason

Remedy (Try these steps & run the campaign again; if it still fails, contact the support team)

The campaign is not configured correctly.

Re-configure the campaign with correct data.

Failed to collect List View Data.

1. Check if 'Campaign Launcher Permission Set' is assigned to the user.
2. Check if the user has access to the list view object and records.
3. Check if the remote site setting is correctly configured.

Failed to process List View data.

1. Check for permission set assignment
2. Check if Template for the correct object is used or not

Valid records not found to trigger messages

1.Check if the list view or report records have valid data like phone numbers etc.
2.Check if the report has an ID field of configured message object.
3.Check compliance status of records in the list view/ reports.

Failed to fetch report data.

1.Check if the report is configured correctly with the required data
2.Check if the report has an ID field of configured message object.

Failed to create Report Access Job.

1. Check if 'Campaign Launcher Permission Set' is assigned to the user.
2.Check if the report is configured correctly with the required data
3.Check if the report has an ID field of configured message object.

Failed to process report.

1. Check if 'Campaign Launcher Permission Set' is assigned to the user.
2. Check if the report is configured correctly with the required data

Selected object not found in the report OR Object ID field is null in the first row of the report

Re-configure the campaign with proper data OR update the report to have ID field of configured message object

Scheduled job processing failed.

Check if 'Campaign Launcher Permission Set' is assigned to the user.

Unknown

Contact Support Team

Job cannot be scheduled at a given time.

Correct the Campaign schedule start and end date

Selected report not in Tabular format.

Run a Campaign with a report in Tabular format

Updated on Mar 19, 2024

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