Overview

Shared Inbox is a feature that allows you to manage your conversations with your team. 

Available versions: SMS-Magic Salesforce version 1.74

How to create a shared Inbox

Check Access:

Check the you have access to create a shared inbox 

1. Access Conversations Settings:

   • In the navigation bar of Converse Settings, click on Conversations.

2. Enable Shared Inbox Creation:

   • In the Converse Desk Layouts tab, click the drop-down arrow in the Edit column for the default layout.
     

   • In the Edit Default Layout modal, check the box for Allow to Create Shared Inbox.
     
     

   • Enable the option to create shared inbox
     

   • Click the Save button in the modal.

   • Click the Save Changes button in the form area.

Navigate to Converse Desk to Create a New Shared Inbox

• Go-to Converse desk You see Shared Inbox in the and you have option to create shared inbox

• Provide the details for creating the shared Inbox

• You can give an auto reply message when you are not available to messages and “Click Create”.

• Created Shared inbox are shown on the right side of the menu bar.

• You can create auto reply shared inbox messages from the templates.