On the Converse Desk, select a filter to view conversation lists. The list appears.
3. Click a conversation to view it in the Reply panel. 
5. Click Internal Note located above the message area. The Internal Note area appears. 
7. Enter the message you wish to add as a note.Click Add Note. The message appears within the reply panel as shown.
SMS-Magic Converse Salesforce App
The SMS-Magic Converse Guide equips admins with setup and configuration steps. This guide also has content for users to use SMS-Magic.
- Overview - converse desk
- Search Conversations in Converse Desk
- View Conversations using Global and Conversation Filters
- Conversations in Converse Inbox
- View Conversation Details
- Save an Unknown Number as a New Lead
- Conversation Filters
- Assign Conversations
- Mark Conversations
- Create an Internal Note
- Shared Inbox- Salesforce
- Spam Number Blocking
- Restricted Keyword Set-Up
- Restricted Keyword
Create an Internal Note
Updated on Feb 14, 2024