Incoming Messages or Response Handling

When businesses run text campaigns, customers typically reply to SMS/Texting Campaigns. With SMS Magic, All these replies can be handled from SFMC.

SMS Magic Integration will sync all incoming messages received with SFMC in SMSMagicData Messages History Data extension.

Journey builder can be configured to handle these messages to respond customer queries as well update data in SFMC.

Updated on Jun 13, 2024