What is SMS survey?

SMS surveys are an effective way to reach customers quickly. By sending out a survey through SMS, you get actionable feedback from respondents in real-time. It is one of the most cost-effective ways to reach respondents, as it does not require any additional hardware or software to set up and manage.

You can set up automated SMS to share surveys and collect information at the right time, from the right audience.

Accessibility :

SMS Survey feature is accessible to all paid plan users.

Integrated SMS Tools :

Zoho Survey is currently integrated with Twilio, SMS Magic, and Clickatell SMS channels. You need an account with at least one of these platforms to share your survey through SMS.
Use cases :

Healthcare experience feedback :

By sending a short SMS Survey, you will get a better sense of how satisfied your patients are with their experience. You can also ask about their preferences for communication and appointment scheduling.

Resort/Restaurant experience feedback :

By inquiring about guests' stay, you can gain insight into how to improve services and amenities. A short SMS survey after check-in and check-out will help you gauge their happiness and take steps to deliver a better experience.

Ecommerce experience feedback :

By sending a quick SMS survey, you can have customers rate their overall experience, offer suggestions for improvement, and provide helpful feedback on specific products or services. You can also attach coupons. rewards, loyalty points, and discounts to build a positive relationship with customers.

Post-Event experience Feedback :

Sending a quick post-event sms survey will help you identify any areas of improvement. This will help you gauge the success of the event and give you insight into how to make future events better.