Zoho Service desk on demand Manage Engine cloud

• Enter Your User Credentials:

  • Log in to the SMS Settings Page using your UserName, Account ID, API key, and SMS Sender Id as indicated in the provided instructions.

• Verify Mapping of User's Mobile Number:

  • Navigate to Setup --> Users & Permissions --> Requesters / Technician.

  • Confirm if the user's mobile number is correctly mapped with the country code. Update the Phone Numbers field if necessary.

• Update Phone Numbers in the Tool:

  • In the Tool, navigate to Setup --> Users & Permissions --> Requesters / Technicians.

  • Update the Phone Numbers field with the correct information, including the country code.

• Trigger SMS:

  • After updating the requestor/technician's mobile number with the country code, try creating tickets.

  • Confirm that the Sample SMS is sent successfully.

By following these steps, you should ensure that the user's mobile number is correctly mapped and that the Sample SMS is triggered successfully after updating the necessary information.

If you encounter any issues or have further questions, please feel free to reach out for assistance.