On the Converse Desk, click
located above the Global search icon. The Send SMS pop-up window appears.
Enter the following details:
Fields | Description |
To | Enter the Recipient Name or number. |
Phone Field | Select the phone field defined for the Recipient. |
From | Select the Sender ID. |
Message Area | Type the message text. |
| Select a template for your message. |
| Attach media with your message. |
| Attach emojis with your message. Emojis take 2-character space. |
You can only type custom messages that fall within the defined character limit. For longer messages,
select a template.The message composer area automatically increases in width to accommodate the message length.
Click Send.