With 1.5 billion global users and end-to-end encryption, WhatsApp is poised to be the world’s most powerful business messaging channel. With SMS-Magic business solutions allowing you to start messaging over WhatsApp, you would be able to connect to your users with the most popular chat app globally.
SMS-Magic Converse Salesforce App
The SMS-Magic Converse Guide equips admins with setup and configuration steps. This guide also has content for users to use SMS-Magic.
- Introduction - Multichannel compliance
- Configure Audit Database
- Configure Consent Method
- Create Double Opt-In Configuration
- Configure Keywords
- Introduction - Create consent database
- Create Consent Automatically
- Create Consent Manually
- Create Consent programmatically(via apex)
- Importing Existing Consents
- Configure Run SMS Campaign Button in Classic
- Add Navigation Bar
- Configure Run SMS Salesforce Campaign Lightning Steps
- Overview - Configure Converse Inbox
- Configure Converse Inbox on Classic Side Panel
- Configure Converse Inbox on Lightning Utility Bar
- Configure Custom Inbox
- Overview - Configure SMS Buttons
- Add SMS Button to Layouts
- View SMS Button on a Record Page or List
- Configure Conversations/Conversations View on Lightning
- Overview - converse desk
- Search Conversations in Converse Desk
- View Conversations using Global and Conversation Filters
- Conversations in Converse Inbox
- View Conversation Details
- Save an Unknown Number as a New Lead
- Conversation Filters
- Assign Conversations
- Mark Conversations
- Create an Internal Note
- Shared Inbox- Salesforce
- Spam Number Blocking
- Restricted Keyword Set-Up
- Restricted Keyword
- Overview - Campaign Manager
- Prerequisites
- Compliance
- Access Campaign Manager
- Create a Campaign
- Campaign Results
- View Campaigns
- Edit Campaigns
- Schedule Campaigns
- Clone Campaigns
- Failed Campaigns
- Abort Campaigns
- Accessing Error logs
- Email Notification on Campaign Failures
- Exporting Campaign Statistics
- Overview - SMS Reports and Dashboards
- Converse Dashboard - User
- Converse Dashboard - Team
- Converse Dashboard - Messages
- Overview - Analytics Dashboard
- Consent Status
- Opt-Out Analysis
- Compliance Enforcement Stats
- Agent Productivity
- Steps to Schedule a Data Processing Batch Overview
- Converse Home Dashboard
- Overview - Facebook Messaging
- Understanding Facebook Messaging
- Enable Facebook Messenger for Your Business Page
- Steps to Integrate Facebook Business Page via Customer Portal
- Steps to Configure Sender ID and Message Templates in SMS-Magic Converse
- Facebook Tagged Sender ID’s, Templates & Messages
- Facebook Policy Violation Notifications
- Compliance with Facebook Messaging
- Messaging Limits
- Creating Facebook Templates
- FAQ's
Overview - WhatsApp channel
Updated on Feb 26, 2024
