SMS-Magic Converse Salesforce App

The SMS-Magic Converse Guide equips admins with setup and configuration steps. This guide also has content for users to use SMS-Magic.

Installation

App Navigation

Workspaces

Setup and Configurations

Multichannel Compliance

Buttons and Components on CRM Pages

Create and Use Messaging Templates

Sending Messages in SMS-Magic Converse

Conversation Management using Converse Desk

Conversation Notifications

Campaigns using Campaign Manager

Automations using Converse Apps

Dashboards and Analytics

Other Power Features ( URL Shortening & Email-to-text)

Multichannel Messaging - WhatsApp

Multichannel Messaging - Facebook

Conversive Button

Automate Your Conversations

Converse Dashboard - Messages

Refer the following table for more details on Converse Dashboard- Messages

Report Name	Description
Messages Sent	Displays the total number of text messages sent.
Message Received	Displays the total number of messages received.
Messages Delivered	Displays the total number of text messages delivered to the recipient’s handset.
Message Delivery failed	Displays the total number of text messages that have not been delivered to the recipient’s handset.
Status of Sent Messages	Displays the status of messages sent. This is represented as a pie-chart and includes various error situations due to which delivery of messages may have failed.
Messages Sent and Received	Displays a time trend of messages that have been sent and received within the last 30 days.

Updated on Feb 14, 2024