Report Name

Description

Total Conversations

Displays the number of conversations that the user has managed in the last 30 days. This includes any conversation where at least one message was sent or received during that period.

User Reply Pending

Displays all open conversations where the last message was outgoing and was sent within the last 30 days.

Customer Response Awaited

Displays all open conversations where the last message was outgoing and was sent within the last 30 days.

New Conversations

Displays the number of conversations that were created in the last 30 days.

Conversations – time trend

Displays the list of all open conversations for which user response is pending.
An open conversation in which the last message is outgoing displays its status as – User Reply Pending.

Unread Conversations

Displays Conversations that were created in the last 30 days and displays its status as “Unread”.